Refund policy

Return & Exchange Policy

We want you to love your purchase, but if for any reason you are not completely satisfied, we offer a simple return and exchange process with free return pick-up for orders in India. Please read the following guidelines to ensure your return or exchange is processed smoothly.

1. Return & Exchange Window

• We accept returns and exchanges within 7 days of receiving your order, unless specifically stated that the product / item is not eligible for return. 
• Items must be returned unused, unwashed, and in their original condition with the tags

 

1. Eligibility for Returns & Exchanges

• Returnable Items: Only products purchased from our website are eligible for return or exchange.
• Non-Returnable Items: Items that have been worn, washed, or damaged after use. Product Description specifically states that the product is not eligible for return. 

 

1. How to Initiate a Return or Exchange

• Step 1: To initiate a return or exchange, please contact our customer support team at info@crosskulture.in within 7 days of receiving your order.
• Step 2: Share your order number and the reason for the return or exchange. If it’s a return, we’ll need to know if the product is defective, damaged, or simply not what you expected.
• Step 3: Once your return request is approved, we will arrange a free return pick-up for you.

 

1. Return Process

• Once the return pick-up is scheduled, carefully pack your items in the original packaging with the tags attached along with photos of the product being returned. The return pick-up will be arranged by our logistics partner at no extra cost to you.

 

1. Refund Process

• Once we receive the returned item, we will inspect it to ensure it meets the return conditions (unused, unwashed, and in original packaging).
• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the return.
• If you used a discount code or a special offer during checkout, the refund will be processed based on the actual amount paid.

 

1. Exchanges

• If you would like to exchange your item for a different style, colour, please contact customer support at info@crosskulture.in. We will process the exchange based on stock availability within the same price range.
• If the item you requested for exchange is unavailable, we will issue a full refund to the original payment method.

 

1. Defective or Damaged Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the defect or damage.
• We will arrange a free return pick-up and issue either a replacement or a full refund, as per your preference and stock availability.
• In the case of a wrong item received, share an unboxing video of the wrong item along with the original packaging and label and notify us within 7 days. We will arrange for a return pick-up at no cost to you. 

 

1. Contact Us

If you have any questions, need assistance with a return or exchange, or require more information, please feel free to contact our customer service team at:

• Email:   info@crosskulture.in
• Phone: +91 8800443662

We’re here to help and ensure you have a great shopping experience with us!